Overflow Call Handling

Handling customer calls can be an overwhelming task for your staff especially at the height of daily bustle. Either due to lack of in-house staff or busy festive periods, it’s in the best interest of your business to outsource your overflow call handling services to a third party call centre. An overflow call handling services […]

call answering service for small business

Handling customer calls can be an overwhelming task for your staff especially at the height of daily bustle. Either due to lack of in-house staff or busy festive periods, it’s in the best interest of your business to outsource your overflow call handling services to a third party call centre.

An overflow call handling services is very easy to establish and it offers your business additional customer support and technical help desk services. There are many reasons why you should contract an overflow call answering service for your business. Whether it is for strategic or operational reasons, hiring a third party for your overflow calls ensures that your beloved customers are never kept waiting. If you really want your business to thrive in a competitive business environment, your customers must come first. Making provisions for your customers to reach you even when your staff cannot will definitely boost your customer trust and ultimately, your company profit.

Improve customer satisfaction

Our operators can offer you the luxury of attending your customers queries without the added pressure of a phone ringing, giving you the competitive advantage over your competitors. Consequently, this can help with keeping your customers loyal and they can become advocates of your brand.  Because our operators are experts at communicating with customers, we can provide customer service which matches the support your in-house team deliver.

Reduce the rate of abandoned calls

Frustration can set in for customers when they’re left on hold when calling for customer support. However, during peak hours it is possible that you may not have enough hands to respond to the volume of queries coming in, which can lead to a loss of customers. An overflow call handling service will ensures that these customers are dealt with at the time they call, rather than being sent to voicemail.

Ensures business continuity and quick recovery from disaster

In event such as bad weather, power failure or system failure, having a telephone answering service agreement with a third party ensures the appearance that your business is able to cope. With this, your business is sure to recover quickly from disaster while your customers remain loyal to your brand.

Cost benefits

A contract with a call overflow handling service provider will not only reduce the cost of training and hiring new people, it will also increase sales by empowering you to handle high volumes of calls. Also, you don’t need to hire any temporary staff to cover for holiday, sickness or any other form of absences.

At Call Center, our call overflow handling services is second to none. We ensure that your customers are always happy regardless of the time and circumstances. Our trained agents can make sure that all your customer enquiries are attended to.  Call us today on 0800 357 678 to find out more.