How to Handle Call Volume Spikes

With Christmas now just around the corner, a lot of business’ all over the country are becoming busier. This isn’t just consumers wanting to buy gifts for their loved ones, but also businesses wanting to wrap contracts and orders up before they take a break for the Christmas period.  A study by Mediahawk showed that […]

overflow call answering service

With Christmas now just around the corner, a lot of business’ all over the country are becoming busier.

This isn’t just consumers wanting to buy gifts for their loved ones, but also businesses wanting to wrap contracts and orders up before they take a break for the Christmas period.  A study by Mediahawk showed that there is a 40% increase in calls over the seasonal period in the UK, showing that even with the ever-changing technological improvements – many potential customers would still prefer to pick up the phone and actually speak to someone rather than simply order online. We understand that this can make it more difficult for some businesses, especially small businesses, to answer every call.

Is hiring flexible staff the solution?

Of course, not every business is able to afford an additional PA or two, or perhaps calls are coming in at such volume that even they can’t handle them. So, what is the solution if you simply do not have enough lines – or hands – to pick up the significant uptake in calls over the holiday period? One solution that’s becoming more and more popular is to use a live telephone answering service, where a team of people based externally can take those important overflow calls for you – and make sure you never miss out on custom.

This is where Call Center can help – offering a friendly, UK-based virtual assistant that ensures your customers aren’t kept on hold and tempted to go elsewhere. Instead, we answer in your company name and pass any required information back to you, enabling you to call the customer back at a convenient time. This cheap solution means that your phone isn’t constantly overwhelmed by calls and you can get back to those important customers as soon as you have time, meaning you can continue doing the work that you need to do without having to take all those extra calls. We’re able to take calls for any type of business, and take any information that you need us to take, simply sending all your requested details over to you via email or SMS as soon as the call ends. We can take all of your incoming phone calls, or just the overflow ones when your lines are busy or you’re just unable to answer the call at that moment.

What sets us apart from the rest is not only our friendly UK based team, the cheapest pricing and flexible contract, but also our offer of an 0800 Freephone number absolutely free of charge with all of our answering service packages. This makes your customers even more likely to pick up the phone and give you a call, with the peace of mind that the call that they are about to make will be completely free for them, regardless of whether they’re calling from a landline or a mobile. Research shows that some businesses experience an uptake of up to 185% when advertising an 0800 number, giving your business that extra edge against those that advertise local or mobile numbers.

Available on flexible short-term 30-day contracts, your calls are answered within three rings and we won’t charge a penny if we answer wrong numbers or spam calls for you.

Want to find out more, or have any questions?

Please call us free on 0800 332 266, or click here to find out more about the way we do business.