8 More Benefits of Using a Call Answering Service

A virtual receptionist is an extremely cost efficient way of increasing the productivity in any business. When starting a business, it’s not easy to focus on growth and development when you’re busy answering incoming calls. That’s where employing a call answering service can help… Here are 8 benefits that business’ will experience immediately when they […]

call answering service for small business

A virtual receptionist is an extremely cost efficient way of increasing the productivity in any business.

When starting a business, it’s not easy to focus on growth and development when you’re busy answering incoming calls. That’s where employing a call answering service can help…

Here are 8 benefits that business’ will experience immediately when they start using a call answering service:

It’s cost efficient

Instead of hiring a full or part time receptionist to answer your calls, you can employ a virtual receptionist even when you’re on a tight budget. Why employ an extra member of staff when a virtual receptionist can do the job and you can use the money saved to expand other areas in your business.

You’ll no longer be interrupted by cold calls

There’s little more frustrating than when your concentration is interrupted by a sales person. With a call answering service, you will be able to filter out all the unwanted calls and only call back the serious customers – Freeing up valuable time to focus on the tasks that actually matter.

You’ll have more freedom and flexibility

As our service answers your phone calls, you never have to worry about losing customers because you couldn’t answer the phone. This means you can have the freedom of not being in your office all day and focus on other aspects of your business – You could finally take that well needed break and go on the holiday that you have been wanting! Even if your staff are off due to illness, your phone lines will always be answered.

Maintaining a professional image

When phone calls are answered quickly and professionally it gives the company a good image. Your customers will be greeted by our friendly team and we can transfer the customer to the advisor that best suits their needs or take a message – whatever you prefer. It’s known that many customers will stop doing business with a company after receiving poor customer service. We’ll answer all your calls in a friendly and professional manner, just like it was our own business.

Less time wasted

It happens way too often  –  you receive a missed call notification but as the caller did not leave a message, you return the call but there is no answer – ending up going back and forth all afternoon. With a call answering service this will become a thing of the past. Our friendly team will take a name, number and a brief message and pass it on so you will know when to call them back and who will be expecting a call.

And even more time savings…

Finding a good receptionist for your business can take a lot of time, effort and money. You have to go through the whole recruitment process by posting the job and interviewing the candidates. Then, once you have found the right receptionist, you’ll still have to take time in training them and buying additional resources.

With Call Center’s call answering service it cuts out this long process – we will be able to start answering your calls straight away.

Reduce stress

Handling your own phone calls can be stressful if you can’t ever take a break. It can lead to extreme stress if you are not getting enough rest. According to HSE (Health and Safety Executive) roughly 12.5 million working days were lost in 2017 due to work related stress. Using a call answering service can help alleviate this and ensures that your callers still get the reassurance that their call is important to you. 

Call records clearly show all the data

Our telephone answering service keeps a call log of who has called and at what time, so you no longer have to spend time out of your own day, collecting the data yourself or finding a misplaced telephone number.

With just some of the key benefits mentioned above, you can see just how effective a call answering service is for any business. If you would like to find out more – then please call us today, free on 0800 357 678 or click here to read more