10 signs your business requires a call answering service

How do you know when it’s time to acquire a telephone answering service? Everyone wants to start their own business. The idea of working for oneself or being one’s own boss is simply too enticing. But it doesn’t take most enthusiast entrepreneurs long to burn out under the weight that administrative duties exert. In fact, […]

telephone answering service

How do you know when it’s time to acquire a telephone answering service? Everyone wants to start their own business. The idea of working for oneself or being one’s own boss is simply too enticing.

But it doesn’t take most enthusiast entrepreneurs long to burn out under the weight that administrative duties exert. In fact, it often takes them too long to realize that they need help; to understand that they need tools like a call answering service to simplify their operations.

But eventually, it hits home. A time comes when they observe signs like the following which they simply cannot ignore:

1) Expansion

Self-employment is always easy at the start when your customer base is so small. It isn’t until the numbers grow that you realize you simply cannot run a tight ship on your own.

If you notice the number of phone calls you are receiving on a regular basis has grown exponentially and that growth is showing no signs of slowing down, then you definitely need a virtual phone answering service like callcenter.co.uk

2) Personal Contact

As a burgeoning business owner, it is imperative that you learn to separate your personal life from your business life. But if you keep handing your personal phone number out to prospective clients, then you have a problem.

If you keep receiving phone calls from clients on your personal phone number, then you have an even bigger problem.

Such developments show a lack of professionalism, sending a message that you haven’t yet established a stable business with a solid mechanism through which clients can communicate.

This should also show you the need for a Virtual Receptionist.

3) Personal Time

Nothing proves the need for a Virtual PA quite like an entrepreneur who keeps fielding business calls during his or her free time.

If you had a proper answering service, then all your calls would transition through a business line and your clients would only seek you out during business hours.

If you cannot step away from your business during your free time because of frequent calls from clients, you need a telephone answering service like Call Center.

4) Suitable Help

People avoid Virtual Receptionists because they believe that it is more sensible to hire a real receptionist. And that reasoning makes sense. But if you have tried and failed to find a suitable receptionist and you are still struggling to juggle your interactions with clients on your own, you are better off investing in our Call Center answering service.

There is no point in fighting this trend when you have no other options.

5) Business Hours

People try to start their own businesses because they love the idea of working the hours they choose.

So if you find yourself in a situation where all you do is work, probably because you have too many balls to juggle, it might be time to acquire our phone answering service.

With our right package, it will help you establish clear business hours. You will find that it is much easier to unplug from work.

6) Productivity

Every business has bad days. Things go wrong and productivity suffers. That is nothing to write home about. That being said, if you and your workers are failing to achieve your goals because too much of your time is spent answering unnecessary phone calls, then you need to get a Virtual PA.

A professional call answering service will keep you from getting sidetracked by unnecessary conversations. You will find that you have far more time to devote to your work.

7) Internet Activities

If you run an online business, it is only logical to invest in a Virtual Receptionist. Think about it. If all your business transactions take place online, you are going to reach a lot of curious people, many of whom will attempt to contact you just so they can prove that there are real human beings behind your services.

You have no real chance of fielding all those phone calls on your own, and the moment you fail to engage your customer efficiently, your reputation will suffer.

A professional phone answering service will give your online business the competitive edge it needs to protect its reputation.

8) Volume

If your business is thriving, then you are going to start receiving a lot of frivolous phone calls. Sometimes, people have simple questions with simple answers, and that is perfectly fine if you just have one or two customers.

It becomes a problem when you have dozens, if not hundreds of customers contacting you with their simple, and often repetitive questions every minute of every day. You need professional telephone answering services in such situations to answer the bulk of these simple inquiries.

That way, you are left to tackle the few complex cases. You can look at such services as a sieve.

9) Language

This goes without saying; the moment you start receiving calls from customers who speak a language you do not understand; it is definitely time to invest in a call answering service with bilingual receptionists.

10) Money

Yes, it might make more sense to hire a real receptionist. However, what if the receptionists are readily available but you simply don’t have the money to hire them? Are you just going to survive on your own without a proper receptionist?

That wouldn’t make sense. You are better off locating and investing in an affordable remote call answering service like Call Center. It isn’t that hard to understand. Telephone answering services solve a lot of problems. They streamline interactions with consumers, they are reliable and they will help you juggle the administrative chaos that often follows a growing business.

Boost that business with our Call Center answering service and enjoy the benefits. For any questions, please call us for free on 0800 357 678 or use our Contact Us.