How Call Answering Can Benefit Your Estate Agency Business

Real Estate is a busy industry with a number of moving parts. As an estate agent, you cannot afford to stumble at any point because there is so much competition. If you can’t give your clients what they want, they will not hesitate to go elsewhere. This is why call answering services are so important. […]

call answering for estate agents

Real Estate is a busy industry with a number of moving parts. As an estate agent, you cannot afford to stumble at any point because there is so much competition. If you can’t give your clients what they want, they will not hesitate to go elsewhere.

This is why call answering services are so important. Our virtual receptionists are the reliable partner every single estate agency business requires to stay afloat, availing benefits such as the following:

  1. Call answering services will maintain your relationships with your customers.  They will do this by making sure that you never miss a call. You heard what we said above.

There is so much competition in this field. So the chances of a customer calling you again once you fail to pick their first call are extremely low. And even if you have interacted on the phone before, if your client begins to encounter obstacles in their efforts to contact you, they will move on.

After all, you’re not the only real estate agent in the business. And, yes, it is probably not your fault that you’re unavailable every so often. But your clients don’t know your schedule. And the only way you can convince them that you value their time is by making sure that you are on hand to pick their calls whenever they reach out to you.

This is where our call answering services come into the picture. Call answering makes sure that your clients feel valued by giving them the attention they desire. And that, in turn, builds your relationship with them.

  1. With call answering services, you can juggle multiple clients at the same time. Real Estate is complex because clients normally prefer to interact with a real person before they can make a purchase.

But as a real estate agent, especially one who lacks the financial muscle to hire additional manpower, you cannot hope to interact with all the customers that reach out to you during your business hours, not if they all require significant portions of your time.

And again, as we said above, if you can’t be bothered to pick your clients’ calls, they will move on, even if your reason for missing their calls was genuine.

This is one of the reasons why some estate agencies fail to grow. Some real estate agents simply fail to juggle multiple clients over the phone.

Call answering services will also resolve this issue. They are designed to evolve with the growing volume of your calls, making sure that your business is always kept abreast of all the interest it receives from potential clients.

  1. Call answering services are great for your image.  If your firm is thriving, you can afford to spend the sort of money on marketing and promotion that shows potential clients just how successful you have become.

But if your real estate firm is a small outfit struggling to pay its bills, and if you are worried that the size of your company might turn some potential customers off, a call answering service will enable you to present the sort of professional façade you need to hide your failings.

Real estate agents and clients in search of property normally encounter one another for the first time over the phone. In many cases, the people who call you will never step foot in your office, not until they are ready to make a purchase.

So the image you present over the phone will affect their willingness to trust you with their real estate needs. In that regard, call answering services act as a branding tool that will change the way people see you.

  1. Call answering services are cost-effective. They do the work of a real employee but you don’t have to pay them hefty salaries or even benefits. This can do wonders for your administrative budget, especially during the early days of your real estate firm.

So many real estate transactions happen over the phone. Customers always have questions. So they are always calling real estate agents like you in the hopes of having even their most trivial queries answered.

You don’t have the time to contend with the needs of every single client that reaches out to you. But you also cannot afford to turn clients away simply because you do not have the time to take all their calls.

This is why services such as ours exist. We want to take the burden off on you, to give you the freedom to focus on other more important tasks while we cater to the communication needs of your clients.

For any questions, please call us today for free on 0800 357 678 to speak with one of our agents.