Reputation is everything to a business. You could have the highest quality products and services on the market, but if your reputation is shoddy, you will still fail. People need a reason to look your way, to give your offerings a chance. And this is where reputation enters the picture. The manner in which you […]
Reputation is everything to a business. You could have the highest quality products and services on the market, but if your reputation is shoddy, you will still fail. People need a reason to look your way, to give your offerings a chance.
And this is where reputation enters the picture. The manner in which you engage customers over the phone can either make or break your reputation. So many people use virtual receptionists these days because the concept allows them to leave the reputation of their company in the hands of professionals.
But what are virtual receptionists? People think they understand the idea but they also harbour many misconceptions. For the most part, if virtual receptionists are an alien concept to you, this is what you need to know:
What Are They?
The virtual receptionists we offer are no different from your traditional receptionist. They do the same things. However, the actual human beings performing those tasks are our employees, not yours.
And when a customer reaches out to your company, their call is diverted to our offices and received by our people.
What They Do
As mentioned above, virtual receptionists do most of the same things a traditional receptionist does. They will answer phone calls, provide information, take messages and even connect callers to the people in your company that matter.
What They Say
Virtual receptionists do not speak off the cuff, not in the technical sense. As a business owner, you have to tell them what to say. You can specify the greetings you want them to deliver whenever a customer calls and the answers they must provide to particular questions.
These people are trained to present the exact image of your company that you want your customers to see. They can be as professional or as goofy or as relaxed and casual as you desire.
The Phone Number
Some business owners worry that if they hire a virtual receptionist, they will have no choice but to abandon their pre-existing phone number in favour of the one provided by their new service provider.
But that isn’t the case. Your customers are free to continue calling your pre-existing phone number. There are ways to divert their calls to our agents.
Why They Matter?
Virtual receptionists are designed to streamline the call handling mechanisms of a company. They will enable you to field a larger volume of calls. They are also in a position to ensure that you never miss calls from customers, not to mention giving your business the professional façade it needs to attract and retain clients.
What The Customer Knows
Your clients never have to know that you are using a call answering service. Yes, the people fielding your customers’ calls are reading from a script but they are trained to do so in a friendly, professional, and natural manner that does not reveal the fact that they are an external entity.
As far as any caller is concerned, your virtual receptionist is just another in-house employee. You can take all the credit for their professional service.
Call answering services sound frightening because you have to trust your company’s customers to an external party. But such fears are only warranted if you are dealing with an unreliable, untrustworthy service. At Call Center, we know what we are doing, and we have the tools and the manpower required to keep your clients happy.
Get a professional telephone answering service today from Call Center and benefit from our 14-day free trial. If you would like to know more, call us today free on 0800 357 678.