Today, most people can access the internet. As such, most people are perfectly positioned to benefit from the e-commerce arena. But running an online store is no picnic, especially for people who have to work on their own. It takes a lot of time and effort to procure, package, and deliver your products, not to […]
Today, most people can access the internet. As such, most people are perfectly positioned to benefit from the e-commerce arena. But running an online store is no picnic, especially for people who have to work on their own. It takes a lot of time and effort to procure, package, and deliver your products, not to mention maintaining your online platform.
Most people do not have the time to interact with consumers over the phone. And yet, so many online stores depend on their interactions over the phone to build brand loyalty. But this is why we offer call answering services. Our packages are not designed to cater solely to the traditional brick-and-mortar business owner.
Our Call Answering Services are just as effective in the e-commerce landscape, availing benefits such as the following:
Some people presume that, by running an online store, their interactions with customers will be limited to the messages they exchange over the internet. But there are customers who want to talk to a flesh and blood human being over the phone before handing their financial information over.
You also have customers who prefer to deal directly with customer support personnel when making an order. You could perform that role yourself. But rather than struggling to juggle so many balls, you are better off leaving the task in the hands of an answering service. If you can trust your service provider to take messages from customers, you can trust them to take orders as well.
As we mentioned above, as the sole proprietor of an online store, you have so many tasks that require your attention. So if you have to manage your own phone lines as well, you are going to miss important calls. A call answering service will stand in the gap, making certain that your customers are catered for while you handle the business of fulfilling their orders.
Some people think that it is easier to hire help. They think that if they budget carefully, they can find the money to pay a full-time receptionist. But anyone who thinks that such a plan is viable hasn’t bothered to carefully consider their situation.
To answer your own phone calls, merely identifying the funds required to hire adequate personnel isn’t enough. You must also purchase equipment like handsets and modems that your employees will use to receive customer calls. This is on top of finding and furnishing an office from where they can work in peace and tranquility.
If you are running your online store by yourself, you don’t have that money to spare. A call answering service will help you save on costs because you neither have to pay an employee a salary nor purchase equipment.
A call answering service will keep you organised. They will note all your appointments, book any meetings that you need to attend, send you reminders of customer queries that need your attention and orders that haven’t yet been fulfilled.
Essentially, they will do all the work that a receptionist would do to ensure that you perform every task required to keep your company running.
A call answering service is the perfect branding tool, especially for small stores that lack the financial muscle to utilise traditional branding methods. A call answering service can present any image you want to customers. It can paint the picture of a professional outfit with competent personnel and a reliable structure even if you’re operating out of your garage and you’re barely holding on.
You can look at an answering service as a buffer. It prevents customers from seeing all the chaos and confusion that most online stores encounter when they first launch. And you need that buffer. You need customers to believe that you’re on top of every situation. That is the only thing that will keep them coming back again and again.
If you find this information useful and you’re willing to sign up for our professional Call Answering Service at Callcenter.co.uk, please give us a call today free on 0800 357 678 or see our Contact Us page.