Why You Need Call Screening During Emergencies

Our services are not necessarily the cheapest on the market. But if you have spent any time making comparisons between telephone call answering services in the UK, then you know that ‘affordable’ is far more important than ‘cheap’. ‘Affordable’ means that you are getting the best product at the best price. And our virtual numbers […]

overflow call answering service

Our services are not necessarily the cheapest on the market. But if you have spent any time making comparisons between telephone call answering services in the UK, then you know that ‘affordable’ is far more important than ‘cheap’.

‘Affordable’ means that you are getting the best product at the best price. And our virtual numbers and call answering services are definitely affordable. That matters today because Hurricane Lorenzo is bearing down on the UK, threatening to cripple the country with record-breaking rain.

This is despite all the flooding that the UK has already suffered in the last few days. With trains services grinding to a halt and streets clearing, we stand ready to fill a gap that has gone largely unnoticed by so many telecommunication companies.

Anyone already enjoying our free trial stands to benefit immensely, not only from our professional workforce but also the services we offer. Just consider our call screening packages. Often overlooked by call operators in some offices, the call screening feature could become the crux of your emergency communication protocols. Just consider all the things you can do with the feature, such as:

  1. Call Screening is going to help you identify callers. It works like Caller ID but far better. This matters in emergencies such as those assailing the UK because it will enable you to ignore all the unimportant calls. You cannot afford to keep the line busy to humor unnecessary interactions.

If you know who’s calling and you can determine that, at that moment, they are not a priority, you can take steps to keep the lines open for more important calls.

  1. Call Screening doesn’t just allow you to identify callers. It also enables you to send calls to voicemail. This will come in handy in situations where you have multiple priority callers on the line. For instance, if a customer with an important query is calling at the same time as an employee you sent out into the heavy rain to run an errand, you can send the customer to voicemail while you talk to the employee.

You can then review your voicemail later and call back anyone whose calls you might have missed.

  1. Call screening lets you determine whether a call is coming from inside the company or outside. This element of the feature gives you even more options when it comes to organising your priorities. For instance, if your office is open but you’re too engrossed in the internal goings-on of your business to engage clients, you can ignore all calls coming from outside the company.

If you have chosen to prioritise the customers because of the weather conditions that have assaulted them, you can choose to ignore all calls from within the company. You could also choose to simply reject all calls.

As you can now see, call screening is not the unnecessary expense you previously imagined. If anything, it could help you organise your lines of communication during these trying times. And it isn’t like the expense is that significant. Any professional you consult will tell you that our pricing is fair.

Remember, you can add Call Screening to your free 0800 number for just £5 a month. To sign up for a call answering package, please call 0800 357 678 to chat with one of our agents.