Features That Accompany Call Answering Services

Call answering services are pretty straightforward, or so it seems. On the surface, they allow external entities like us to answer customer calls on behalf of other companies. However, call answering services don’t exist in a vacuum. Yes, we have call agents standing by to augment the customer support needs of our clients. But every […]

Call answering services are pretty straightforward, or so it seems. On the surface, they allow external entities like us to answer customer calls on behalf of other companies. However, call answering services don’t exist in a vacuum.

Yes, we have call agents standing by to augment the customer support needs of our clients. But every company that hires our services understands that our call agents are merely one piece of the puzzle. The people who pay for our services also have the option of benefiting from other numerous features, tools, and functions.

These add-ons are designed to maximise the efficacy of our call answering services, giving our clients a more comprehensive communication system. They include:

Call Distribution

With call distribution, you have the option of choosing the numbers and locations to which you will redirect incoming customer calls. What does this mean? Once the workday ends and the call agents retire, you can redirect all calls aimed at your business line to your mobile phone. This way, your business can remain operational even after your offices close.

If it is your desire, you could keep your lines open 24/7 by redirecting customer calls to the mobile phones of various employees even after the business day ends.

Call Recording

Not only do we receive your customer calls but we offer you the opportunity to record every single engagement between a call agent and a customer. Our call recording tools operate automatically and all recorded data is sent directly to your email.

You can record as many calls as you want for any duration. This allows you to ensure that all conversations between our agents and your clients meet your standards of quality. You don’t have to silently wonder whether we are delivering the results we promised.

Reporting

We offer a call reporting feature that allows you to keep track of the effectiveness of your marketing campaigns by identifying the source of your incoming sales calls. You can keep an eye on this data in real-time. You can also analyse it from an online portal.

Screening

With our call screening feature, you can determine the identity of the incoming caller before you pick up. This allows you to start the conversation with an appropriate response, especially if the incoming call in question was motivated by a promotion or special offer.

Greeting

The easiest way to create an amazing first impression with your clients is to record an attractive and professional greeting message that will welcome all your incoming callers. This will start every interaction on a great note and it will lay the foundation for a fruitful and successful conversation.

To be clear, these features are not mandatory. If all you want from us is a call agent to pick your customer’s calls, you don’t have to pay for anything more than that. However, you should also know that it is somewhat wasteful for you to restrict your company to our live call answering services.

They are definitely efficient and you can expect to benefit immensely from them. However, our call answering services can become even more powerful if you pair them with our virtual switchboard and the various functions it brings to the table.

If you’d like to sign up for our professional Call Answering Service, please give us a call today, free on 0800 357 678 or see our Contact Us page.