How virtual receptionists can strengthen customer relationships

Virtual receptionists answer phone calls. But is that all they are good for? Do they only exist to reduce the workload your staff members are carrying? Believe it or not, virtual receptionists have the ability to grow your business. They can do this by improving customer relationships, nurturing loyalty and increasing your sales in the […]

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Virtual receptionists answer phone calls. But is that all they are good for? Do they only exist to reduce the workload your staff members are carrying? Believe it or not, virtual receptionists have the ability to grow your business.

They can do this by improving customer relationships, nurturing loyalty and increasing your sales in the process. That probably sounds too good to be true. But consider some of these tasks that virtual receptionists perform:

Improved Perception

More often than not, the first impression a customer gets of a company comes via the first conversation they have with the company’s call agents. A pleasant interaction will turn a curious visitor into a dedicated customer.

A rude call agent, on the other hand, could turn the customer against the company. Virtual receptionists create a great first impression for your customers. Regardless of the situation, they are always warm, pleasant, and attentive.

They encourage consumers to contact your business because they know that a kind and helpful person is waiting to receive their call.

Better Efficiency

Virtual receptionists are like a switchboard. You cannot expect them to satisfactorily resolve every challenge a customer presents. They don’t know everything. But you can trust them to transfer every caller to the one person in your organisation that is perfectly placed to solve their problem.

First of all, this ensures that customers are dealt with in a quick and efficient manner. Secondly, the customers in question will appreciate the fact that, whenever they call, a knowledgeable individual is always on hand to answer their query.

This will give them confidence in the competence of the company.

Anger Management

Virtual receptionists are not punching bags. There is a limit to the amount of abuse they can take. Additionally, customers are rarely given the leeway to verbally assault company representatives over the phone.

That being said, virtual receptionists have been trained to contend with rowdy and unfriendly callers. Angry customers are a much bigger problem than new entrepreneurs realise. It only takes a small failure to earn the ire of the average client.

Far too many companies leave the responsibility of engaging customers in the hands of ordinary employees that cannot help but meet the hostility of callers with rude responses. Even when customers are in the wrong, a harsh response can turn them against your business, whereas a kinder, professional, more understanding tone is more likely to assuage their rage, allowing you to tackle the root of their problem.

This is what virtual receptionists do. They have what it takes to turn furious exchanges into constructive conversations.

Increased Availability

Virtual receptionists are always available to answer phone calls. They ensure that every customer that calls has a human voice to engage them. This gives customers the belief that your company cares about them.

It also shows the company’s dedication, and that can earn the customer’s loyalty in the long run. If you have experienced partners like us, you can trust our virtual receptionists to decrease the time customers spend on hold. This will reduce frustration among your customers, changing their perception of your services.

For more information about our Call Answering packages, please call us today free, on 0800 357 678 or see our Contact Us page.