If your new business is struggling to get off the ground, you have to control your spending. This is why new business owners are encouraged to invest in the services of a virtual receptionist. Some people think that virtual receptionists are a luxury that only large corporations can afford. They think that they are better […]
If your new business is struggling to get off the ground, you have to control your spending. This is why new business owners are encouraged to invest in the services of a virtual receptionist. Some people think that virtual receptionists are a luxury that only large corporations can afford.
They think that they are better off spending their money on a real receptionist. But this thinking is flawed. Not only is a virtual receptionist more cost-effective than a real one, but they will also provide your new business with the momentum it needs to succeed. Just consider the following:
The problem with hiring a real receptionist as a new business is that you don’t have much in the way of space. You have to make do with smaller premises until your finances grow to a point where you can afford to expand.
A real receptionist is either going to overcrowd your office or force you to spend even money on a new office that can accommodate their presence. A virtual receptionist isn’t that inconvenient. They operate remotely, so they won’t take up any of your space and neither are you required to furnish them with a desk, chair, computer, phone or any of the other items they require to do their work.
This will cut your expenditure drastically.
Even if you could afford a real receptionist, they are human. In other words, there is a limit to the number of calls they can field in a given period. As such, once your business starts to grow, the increasing volume of phone calls coming from your expanding customer base is going to overwhelm them.
And because you can’t afford to hire additional call agents during the initial stages of your company, you are going to miss a number of critical phone calls. Nothing can harm a company as efficiently as missed phone calls.
It shows your consumers that you either don’t care about them or you lack the resources to properly contend with their needs. Either way, it isn’t good for your reputation.
Virtual receptionists are designed to grow with you. Once the number of callers begins to grow, they will bring additional assistance on board to contend with the deluge. Not only can virtual receptionists eliminate missed calls but will also cut down on the waiting time of your customers.
New businesses cannot afford to go offline. But this is exactly what will happen when a natural disaster like flooding occurs and your real receptionist is unable to reach your office to field your customer calls.
Virtual receptionists are not hindered by emergency situations. Regardless of whether or not your employees are available, virtual receptionists will continue to field customer calls, painting the picture of a reliable business that is always available to resolve the problems of its customers regardless of the circumstances.
New businesses need this sort of positive press. It will enable them to grow at a much faster rate.
The problem with new businesses is that their owners don’t always know what they are doing. Their employees don’t always understand what the company is trying to accomplish and neither are call agents adept at presenting the vision of their employers.
This can create confusion during conversations with customers, especially if the call agents representing the company are untested employees that have no experience with customer support.
A virtual receptionist will keep all the chaos unfolding behind the scenes hidden by presenting a professional facade. They will create a picture of a competent business that knows exactly what it is doing. They will do this by providing the highest quality customer support services to your customers.
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