Virtual receptionists are supposed to help you cut costs. But even though they are more cost-effective than a traditional receptionist, some people are still tempted to save even more money by hiring the cheapest virtual receptionists they can find. This sounds like savvy thinking but it will ruin your business in the long run. Cheap […]
Virtual receptionists are supposed to help you cut costs. But even though they are more cost-effective than a traditional receptionist, some people are still tempted to save even more money by hiring the cheapest virtual receptionists they can find.
This sounds like savvy thinking but it will ruin your business in the long run. Cheap receptionists are dangerous. These are just a few of the ways they can wreak havoc on your company:
Virtual receptionists of this kind are cheap because they are cutting corners. They only have a fraction of the personnel you expect. As such, they are in no position to handle your hefty volume of calls. Virtual receptionists are supposed to reduce missed calls.
But a cheap service provider will actually increase the number of missed calls your company records, especially if they are working for multiple companies. Your reputation among your customers will suffer because your phones are always busy.
While human beings are an essential component of the work a virtual receptionist does, they also depend heavily on technology. But phone systems are not cheap. If a virtual receptionist’s prices are too good to be true, you can trust that they do not have the best technology to pick your calls, record conversations, route callers, etc.
This is going to negatively affect the standards of your customer service.
A service provider requires skilled and experienced personnel to provide reliable and efficient virtual receptionist services. But such employees are not cheap. They expect to be rewarded fairly for their efforts.
This is why some service providers are expensive. A ridiculously inexpensive virtual receptionist cannot afford to hire competent agents. For that reason, you cannot expect them to deliver the high-quality services your customers expect.
After all, the service provider has chosen to rely primarily on subpar call agents that are willing to accept the meagre salaries being offered.
There is no accountability to be found in such service providers. You cannot expect them to inject the time, money, and effort required to craft and deploy quality control systems. Neither can you expect them to hire experienced administrators that can assess and manage the activities of employees.
Employees working in such settings are typically unsupervised and unchecked. They don’t have any authoritative figure to keep them in line and to ensure that they are delivering on the promises they made to you.
You might probably think that cheap virtual receptionists don’t pose much of a threat to you because you can just abandon them if they become a headache. However, such service providers are quite crafty.
They are always looking for ways to trap clients in long-term contracts. And once they lock you in, they could do serious damage to your reputation in the time it takes you to disentangle yourself from their grip.
People rarely consider the threat such firms pose. They cannot look past the money they expect to save in the long run. It never occurs to them to wonder why their chosen service provider is so cheap. They do not take a moment to understand that a virtual receptionist needs the money it secures from its customers to keep its operation running and any service provider that is offering irrationally low rates is clearly cutting corners somewhere.
At Call Center, we don’t tie you down on a long-term contract. You are free to opt out of our services whenever you want. This alone proves that we provide valuable services to our clients. As a bonus, we also provide a 14-Day Free Trial to enable you ascertain if we are the right deal for your business.
To learn more, you can read more articles about our virtual receptionist services or call us today free, on 0800 357 678.