Working From Home? Here’s Why You Need Help Answering Your Calls

Are you starting to work from home?  It’s an exciting journey!  However, as you might expect, there are a few challenges likely to lie up ahead.  For one thing, you are going to need to think carefully about how to organise your new routine and schedule. Working from home sounds glamorous and comfortable.  However, as […]

call answering for small business

Are you starting to work from home?  It’s an exciting journey!  However, as you might expect, there are a few challenges likely to lie up ahead.  For one thing, you are going to need to think carefully about how to organise your new routine and schedule.

Working from home sounds glamorous and comfortable.  However, as any entrepreneur or sole trader will tell you, you’re going to need to exercise some self-discipline.  In fact, it might actually mean you end up taking more work on than you expect!

For example, consider how you communicate with clients.  Do you spend more time speaking with people, or more time actively working?  Do you find that your leads and existing relationships are struggling?  Maybe you just don’t have the time to follow-up too often.

If you’re working from home and are starting to struggle with daily calls and demands, it’s time to ask for help.  Handling your daily messages might be as simple as delegating the task altogether!

Here are a few great reasons why setting up a call handling and answering service could help your home enterprise.

More Time to Run Your Business

It is an obvious point, but one which is worth making.  By outsourcing your incoming calls to a third party, you will have more time to actually grow and run your service.  After all, to be the best at what you do, you should always be on the ball!

By delegating new lead calls and return customer messages to a call centre, you can pick them up at a time that is beneficial to you.  It means that you can rearrange your schedule to prioritise daily running, and to give yourself admin time in specific slots.

If it is just you who is running your home business, it might be tempting to field every call yourself.  It’s natural!  However, there are far more benefits to you actually caring for current clients before approaching new leads.  A successful business needs to find a balance between the two – and outsourcing to a call centre might just help you achieve it.

Capture Every Lead

If you’re growing your business, you’re going to need to capture every lead you can.  But what if you don’t have a hotline in place?  What if you’re so busy working, you miss half the lead calls you could take?  If you’re not available to pick up the phone and to follow up on messages, you’re going to run the risk of losing out on valuable revenue.

No business wants to throw money away.  This is another side of working from home which can be difficult to manage.  You’re going to take on 100% of your leads if you want to stand the best chance of surviving the years to come.  What if you’re throwing 20% to 50% of chances away?

Employing or delegating to a call centre team means you don’t miss out on anything.  Talented staff will be happy to answer calls and take messages for you.  This means that if there are any leads you can pick up on when you have time to address them, you’re going to be making more money and helping more people than you normally might.  It’s a win-win scenario for everyone involved.

Show Customers You Care

A key reason for delegating business calls to a call centre lies in the customer focus.  If you’re unavailable to answer calls, or if you simply don’t have the time to answer even basic questions, you could run the risk of upsetting a few potential patrons.  Therefore, it’s surely worth showing them how much you do care!

A call centre team will be able to field all queries for you through a simple, freephone number.  Not every customer is going to want to talk to a chatbot or to wait for their emails to be answered.  Polite call centre staff will be happy to answer calls with minimal instruction.  They can take messages to pass onto you or your team, for example.

Or, they may be able to help with low-level queries.  This helps everyone, in turn.  It means you won’t have to deal with smaller queries to take you away from bigger projects.  It also means your customers and clients will find the answers they need for their questions.

It means you’ll have your own remote team of personal assistants working closely with you as your frontline care staff.  It’s a great way, again, to show customers that you want to hear from them, and that you want to help.

Stay Open Longer

We live in a world where people demand services, businesses and brands to be ‘always on’.  Thanks to the growth of the internet, we’re used to receiving answers 24 hours a day, seven days a week.  What if a customer has a query or wants to set up a project, only to find you close at 5pm?  Does this mean you won’t even be able to take a message?

That’s likely to be an instant turn-off.  You’ll be turning customers away to rivals who operate longer hours, and who accept queries at any time day and night.  With a delegated call centre team, you’ll be able to do the same.  However, you won’t need to be at your desk!

You could set up a call centre package where your team can answer queries and take messages for you into the night.  They can set customer expectations, and you can get back in touch with them the day after.  This means you extend your operating or answering hours, and therefore boost your potential revenue.

Just Getting Started

Working from home?  Finding yourself getting a bit stretched?  It’s time to start thinking about delegating a few jobs to a talented team.

If you’d like to know more about Callcentre’s flexible packages and call answering services, be sure to get in touch with us.  Call us today, free on 0800 357 678 to speak with a member of out team as soon as you can!