Why Are 0800 Numbers So Important for Businesses?

If you’ve contacted any kind of business in the past, it’s likely that you’ve found yourself calling an 0800 number. This prefix certainly seems to be the standard for most commercial outfits! But why is this? You may be starting your own small business and may be wondering what the fuss is all about. While […]

call answering service for small business

If you’ve contacted any kind of business in the past, it’s likely that you’ve found yourself calling an 0800 number. This prefix certainly seems to be the standard for most commercial outfits! But why is this? You may be starting your own small business and may be wondering what the fuss is all about. While it is easy to set up a business with a local number or mobile, it is now easier than ever to set up with an 0800 service, too.

0800 numbers for business serve multiple purposes. However, the most advantageous reason for taking up an 0800 number lies in the appeal to customers. For one thing, an 0800 number is likely to be more appealing than a standard local or national rate line. If you’re thinking about setting up this type of number and want to know why it might be worth your while, keep reading and we will give you the full lowdown.

0800s Are More Appealing Than 0845 numbers

If you’re wondering why 0845 numbers seem to be less widespread than they used to be, a lot of this is due to consumer action. In years gone by, businesses would have set up a line for customers to call them on which would have generated a steady profit at the same time. 0845 numbers, traditionally, are premium rate. These are very unappealing to customers and callers for many reasons, most of them obvious!

For example, anyone needing to call technical support for help with a product will not want to be charged a premium for having to hang on the line just to fix things up. Many businesses see this as an unethical approach, and as such, there has been a huge shift to alternative numbers. Many businesses move to either 0800 or 0345 – but which is more preferential?

0800s Beat 0345 numbers Every Time

The appeal of an 0345 number is likely to be pretty strong for a business. This is a national prefix which will allow you to retain a number if you choose to relocate. That, in one sense, is a benefit – but in another, it’s a drawback. That’s because if you ever wanted to move your business, or if you wanted to establish your business as a global authority, you might wish to opt for something a little more neutral or flexible.

An 0800 number tends to be a little more versatile. A remotes 0800 number can be set up from anywhere in the UK, meaning that you can effectively set up a floating hotline without the need to root yourself.

0800 numbers will also allow you to move your office around without needing to undergo much in the way of physical upheaval. If you do need to move location or premises, there is no need for you to change your phone number along the way.

0800 Numbers Are Great for Customer Care

Not only are 0800 numbers seen as the commercial standard in the UK, they are also free to call. This is likely to be the biggest draw for most customers who might need to call you about a variety of different issues. They can hang on the line to speak to advisor and won’t have to worry about call fees and rising rates. That’s instantly going to put your company helpline ahead of the pack.

Beyond this, an 0800 number just looks the part. It’s possible to create your own unique 0800 number on request, and what’s more, customers and clients will likely see it as a professional and forward-thinking choice. As bizarre as it may seem, an 0800 number is going to have a positive impact on that important first impression.

We’ve talked about this in a previous blog post – but it bears repeating. Customers who see that you have an 0800 number will know that you are a passionate and professional service. Leading with a local number or national rate line may will have the same effect to some people, but on the whole, an 0800 line is going to solidify this forward-moving appeal.

Are 0800 Numbers Really Worth It?

Naturally, we are always going to say yes. Again, we’ve talked in the past about how memorable these numbers can be. In the modern age, you are going to need to think carefully about being as flexible and as economy-friendly as possible. Otherwise, you are going to risk your business sinking under when it really isn’t necessary.

Yes – an 0345 number is likely to pull in plenty of trade – but an off-site 0800 service holds much more in the way of potential and forward thinking. Alongside an 0800 number, you will benefit from a service which will scale up with your business. There will be no need for you to change numbers when you make adjustments to your communications. It is a flexible and modern choice which will tie in perfectly with a call answering system, too, which will allow you to field all your potential new clients without having to physically answer the phone.

Final Thoughts

Of course, all businesses in the UK will be looking to save money, to grow their revenue and to appeal to more customers. 0800 numbers, all around, work on these levels and more besides. The knock-on effect with 0800 numbers for business is that they are amazingly cost-effective. The price you pay in regular costs will level themselves out in time to come – as you’ll likely find that you’ll be making more money off leads.

Therefore, if you are running a small business and are looking to grow in the years to come, it may be time to invest in a professional 0800 number. It’s an asset which is likely to be of benefit to you for many years to come. Why not set up a call answering package with an 0800 line to appeal to new leads and customers to future-proof your firm? Take a look at our 0800 service to find out more.