As your business grows, so does your need to take on more calls, more leads, and to make yourself more available. Therefore, it stands to reason that you will need to think about your call handling capability. It’s pretty safe to say most businesses will want to answer and handle all their calls and queries […]
As your business grows, so does your need to take on more calls, more leads, and to make yourself more available. Therefore, it stands to reason that you will need to think about your call handling capability. It’s pretty safe to say most businesses will want to answer and handle all their calls and queries in house. However, there are more and more reasons emerging for companies of all shapes and sizes to start using outsourcing call centre services instead.
Have you thought about partnering with an outsourcing service to handle your incoming calls? Are you looking at a big period of growth for your business in the near future? It’s time to start thinking about the direction your firm is moving in, and how you can help to reach your short and long term goals. You are not going to do this – let’s face it – by failing to answer all the calls you possibly can! Let’s take a look at the benefits of using outsourcing call centre services, and why you should make a point of changing the way you process calls.
Save Yourself Money
There are very, very few businesses out there who don’t want to save money. It’s safe to say that money is what drives business in the first place! Therefore, you are likely going to want to look at a few areas where you can trim the financial fat if you want to grow your firm quickly and effectively over the next few years. Why not consider looking at the costs of running calls through your premises?
The fact is handling calls costs money. This is especially the case if you are doing it all on-site. For example, if you have a specific team of call handlers waiting to help callers and contacts, you are going to need to pay for their wages outright, as well as various employee benefits. Therefore, you will likely need to pay £15,000 to £20,000 per person, if we are to consider minimum wage at least.
However, with call centre outsourcing, you will only ever pay simple monthly or annual overhead costs. There is no need for you to set up employee contracts. This means that the price you pay for call handling is flat and easy to understand across the board. It’s less confusing to pay an off-site team to handle your calls for you, and therefore, it’s likely to be instantly more appealing to small businesses looking to grow quickly without the need to pay out too much in the bargain.
Save Yourself Time
Consider how much time you actually have to handle incoming calls. If you are a sole trader or are running your firm as a team of three or four, you might not be able to divide your time so easily to handle incoming enquiries while actively running your business. During periods of growth, especially, this is going to be fairly difficult.
Therefore, it makes sense to look to an outsourcing team who can take a lot of the time-consuming tasks off your plate for you. Delegation is key when you start taking on more work – and therefore, you’re going to need to think about who you can delegate to for specific tasks. To start with, when it comes to incoming calls and queries, you should reach out to an outsourcing team who can act on your behalf.
Monopolise on Every Call
Every call you receive could be a fantastic new lead, or a lucrative new project. What if you’re only answering 75% of your calls? What if that remaining 25% could be new clients looking to build valuable new projects? It’s easy to ‘not worry’ about the calls you don’t receive, but ultimately, you never know what you could be missing out on. Therefore, it surely makes sense to make yourself as available as you possibly can.
Otherwise, you could find yourself losing out on a few crucial contacts which could help you get to those next levels of growth quicker than you anticipate. This is always going to be a good thing! Why let the potential calls and leads you could be building fall by the wayside? Make sure you are available and ready to process them all, by setting up a call answering or outsourced call centre service to act on your behalf.
Present a Professional Image
Another great reason to outsource your incoming calls is, of course, to present a fantastic image to your callers and potential new clients. While we are sure you will conduct a professional manner when handling calls and queries on your own, it’s safe to say that having your own private team to hand will show your callers that you – literally – mean business!
It’ll mean that you can ask outsourced agents to answer simple queries and take messages for you when you are unable to reach the phone on your own. It’s a great way to show callers that you care, and to make sure that you show you are available for them around the clock. A voicemail system and service is all well and good, but when it comes to presenting the most professional image possible, it is likely to be infinitely better to show your customers that you have a specialist team working to process calls for you.
Set Up Outsourced Calls
No matter if you are a sole trader or if you are running a company as a team of three or four, it makes sense to take the hassle of handling calls off your plate. By using outsourcing call centre services through Call Center, you can be sure that you are ready to handle all the potential lead generation available.
Therefore, make sure to contact Call Center to set up a plan of action. Take a look at our call answering packages and let us know if there are any ways we can help to relieve you of your incoming call demands. Let us help you grow your business!