Record all your incoming calls for compliance or training purposes
More and more companies are recording the phone conversation they have with customers. Not just for financial services compliance, but to help with customer service disputes and, of course, to monitor employees’ performance for training and feedback.
Call Center’s Call Recording Service can be added to your free 0800 number to record incoming calls automatically. The recordings are sent straight to your email inbox as audio MP3 files. There’s no limit to how long the calls can be and you can change the destination email whenever you wish.
When customers call the 0800 number, they’re played a recorded message to tell them the call may be recorded for monitoring or training purposes. You can choose what this message will say. You then pick up the call and carry on your conversation in the normal way.
If you’d like to record your outbound calls, too, we can set this up for you using a dedicated access number and PIN.
From £5 a month
Adding Call Recording to your free 0800 number costs £5 a month plus 1p a minute for each recording.
Automatically redirect incoming calls to different numbers such as outside office hours
Find out which advertising media work best by using different numbers for different campaigns
Build a made to measure package
If you’d like more info on Call Center and how to use it, or you’d like to discuss a totally bespoke call handling package, submit this form or give us a call on 0800 332 266.