Post Call Survey
Ask your customers what they thought of your service after the call
The more you know about your customers, and what they think of the service you provide, the more you can ensure that calling you is a mutually satisfactory experience. A Post Call Survey is a great way to keep track of what your customers really think.
After your team member has finished the call, the customer is connected to an IVR (voice recognition) menu and are asked a series of questions. They respond by simply pressing the relevant numbers on their telephone keypad (e.g. “How helpful was the agent on a scale of 1-5?”).
You can also use the system to allow your customers to register some details, perhaps their address, phone number and email. Again, you simply end the call and the caller is redirected to an automated system to leave their details.
From £25 a month
You can add Post Call Survey to your free 0800 number from £25 per month.
Build a made to measure package
If you’d like more info on Call Center and how to use it, or you’d like to discuss a totally bespoke call handling package, submit this form or give us a call on 0800 332 266.