Automatically direct your customer calls to the correct department instantly and efficiently
With Call Center Virtual Switchboard activated on your free 0800 number, your customer is greeted with a bespoke recorded menu asking them which department or service they’d like to be put through to: ‘Press 1 for Sales’, ‘Press 2 for Technical Support’, ‘Press 3 for Accounts’ and so on.
The menu that your customers hear is fully customisable and can offer as many options as you like so your customer gets transferred to the advisor that best suits their needs. It can be recorded by yourself, by one of the Call Center team or by a professional voice artist.
The destination numbers the calls are routed to can be changed as often as required, using the Call Center Control Panel or by calling our service team.
From £5 a month
You can add Virtual Switchboard to your free 0800 number from just £5 a month.
Build a made to measure package
If you’d like more info on Call Center and how to use it, or you’d like to discuss a totally bespoke call handling package, submit this form or give us a call on 0800 332 266.