Call Answering Service

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Our team of UK operators make sure you never miss a customer call

Now there’s no excuse for missing a customer call

Customers are the lifeblood of every business, global PLC or local startup, B2B or B2C. And with Call Center, you can make sure you never miss a single customer call during normal opening hours.

With Call Center on tap your customer calls will be answered when all your lines are engaged, when nobody in your team is free or, if you’re a smaller business, when you’re simply out and about.

UK operators answer your calls within three rings

With Call Center, the incoming calls to your regular numbers are answered within three rings — by our team of UK-based operators. They’re smart, polite and incredibly professional and are ready to take your incoming calls from 8.30am to 6pm, Monday to Friday. No more annoying voicemail for your customers to deal with!

Our team becomes your team

When your customer calls are picked up by Call Center, our operators answer with your company name and whatever greeting message you’ve asked us to use. So your customers will think they’re simply speaking to one of your own team. The operator can transfer the call to another line or they can take a message and deliver it to the relevant member of your team by email or sms text message.

Short-term support or ongoing safety net

Call Center is incredibly flexible. You can use us for a short burst, perhaps for a month during a key promotional period when incoming calls are particularly intense, or during a holiday season when you’re short on staff. The minimum contract is just 30 days. Or if you need continuous support, choose a rolling contract to make sure your important sales calls are never missed. These also include a free-to-call 0800 number at no extra cost. See below for package details.

No charge for wrong numbers

Every now and then you’re bound to get calls from people misdialling or from phone spammers. But don’t worry, if the Call Center team handle these calls for you we don’t charge you a penny. 

Get a free 0800 number

Naturally, Call Center’s call answering service is designed to work seamlessly and invisibly with your existing incoming lines and numbers during normal office hours. But to give your customers an even slicker call-handling response and out-of-hours support, all our ongoing packages include a free-to-call 0800 number to use alongside your regular incoming numbers. This lets you add a whole range of automated call-handling and virtual switchboard services.

Build a made to measure package

If you'd like more info on Call Center Call Answering Service, or you'd like to discuss a totally bespoke call handling package, submit this form or give us a call on 0800 357 678.