When you first set up a business, you will likely notice early on that there needs to be a balance between finding new leads, while managing your existing clients. It’s hard to know which way to lean, at least at first! You need to make sure that you keep all your current clients happy, while […] Read…
When you run a business, it’s important that you give your customers and clients as much confidence as possible. But how easy is this to manage, in practice? No two businesses have the same methods of customer engagement, however, there are a few golden, simple ways you can instil confidence in even the most sceptical […] Read…
Feeling like your business is tied into a location that’s choking your growth? Want to offer your customers and clients more flexibility, but are unsure where to start? One of the best things you can do is look into remote setup and working, which means there’s never any need for you to pen yourself down […] Read…
When you start growing your business, it can be hard to keep track of what’s happening from day to day. If you are a small operation that’s just started seeing a huge spike in growth, or if you feel you are taking on more customers than you can feasibly support, there’s no need to panic. […] Read…
Whether you run a small business or a larger corporate office, you’re always going to rely on statistics or analytics. That’s because without this data, it’s going to be hard for you to see where you are making the biggest strides with your customers and clients. Otherwise, you are likely going to keep making guesses […] Read…
Call Centers are the beating hearts of so many companies these days. Businesses rely on them to engage customers. But a call center is only as effective as its call agents and call agents is only as effective as the person supervising their activities. The manager of a call center is responsible for keeping employees […] Read…
The people who contact us think they know what we do, or at the very least, they think they can guess. You would expect their assumptions to vary depending on whether they call us a call center or a call answering service. You don’t need to think far as our name says it all. But […] Read…
If you’re a start up or a small business, you could be at a point where you are receiving too many calls to handle on your own or you could be ready to expand and need extra support to get you started. You may have looked for solutions on the internet to help with your […] Read…
Have you ever wondered if your call centre is compliant? Find out straight away if you are or not with a few questions. The great news is that many of these compliance traps can be easily solved. Do you record credit information during customer calls? It’s essential for call centres to record calls for training […] Read…
It has become evermore important that businesses are available to answer every single phone call, because you never know what lies ahead. It could be from a general enquiry to gaining new business and sales. This can of course prove to be difficult, especially as a new business owner. There are always other tasks that […] Read…