The Telephone Answering Service for Business

4 Common compliance breaches in call centres and how to resolve them

Have you ever wondered if your call centre is compliant? Find out straight away if you are or not with a few questions. The great news is that many of these compliance traps can be easily solved. Do you record credit information during customer calls? It’s essential for call centres to record calls for training […] Read…

virtual receptionist call answering

How much does a virtual receptionist cost?

How does a virtual receptionist work? With Call Center’s virtual receptionist, you can make sure you never miss a single customer call during opening hours. When your lines are engaged, when nobody in your department is free or if you are out of the office, your calls can be transferred over to our team and […] Read…

VOIP phone service

Why you should switch to VoIP

We’ve all heard of VoIP, but do you actually know what it is and why so many businesses are already switching over to it?  Companies are experiencing a wide range of new benefits when they switch to VoIP, and you could be too! If you’re considering whether this is for you and want to find […] Read…

Virtual Switchboard Phone System

Virtual Switchboard Phone System

Maintaining good customer service is essential if you want your business to be successful and gain positive reviews, but this can be very costly especially if you are a start up operating on a tight budget. Here at Call Center we offer virtual switchboard services that can help your business save money while at the […] Read…

call answering service

Business Outsourcing Solutions – Call Answering Service

It has become evermore important that businesses are available to answer every single phone call, because you never know what lies ahead. It could be from a general enquiry to gaining new business and sales. This can of course prove to be difficult, especially as a new business owner.  There are always other tasks that […] Read…

0800 numbers

4 Clear Benefits: 0800 Numbers

You may not realise it, but telephone numbers can have a huge impact on the success of your business. These days, people don’t react too well to cold calls so the best way to maximise success is to encourage potential customers to call you. Now this can be quite difficult but offering an attractive phone […] Read…

virtual switchboard services

7 services that can save your business £££s

It can cost a lot of money to maintain good customer service. Especially when you’re a start up business, operating on a tight budget. With these virtual switchboard services you can maintain good customer service levels, for a low cost. Here’s a selection of services available from Call Center. Call distribution (£5 a month) Call […] Read…

Call recording service

5 Advantages of Recording Your Business Phone Calls

Have you ever considered implementing call recording into the telecoms system for your business? If you answered no, then I’m going to have to ask you to reconsider. Using a call recording system may not seem like a big deal but it can have a vast array of benefits on the way your business operates. […] Read…

overflow call answering service

The Essential Service That Every Business Needs

In every business it’s extremely important to be available for every single phone call, to ensure you don’t miss any potential leads. We understand that this can be particularly difficult as a business owner, as there are always many important tasks that require your full attention. The easy solution would of course be to hire […] Read…

Answering customer phone calls

8 Important Rules to Follow When Answering Customer Phone Calls

Even though technology has advanced massively over the years, making way for e-mails and web chats; for most of us, simply e telephone communication continues to be the most effective way of starting a conversation. Making and receiving phone calls sits at the heart of customer service for millions of business, no matter the size […] Read…