The Telephone Answering Service for Business

VOIP phone service

Why Your New Business Needs a Virtual Receptionist?

If your new business is struggling to get off the ground, you have to control your spending. This is why new business owners are encouraged to invest in the services of a virtual receptionist. Some people think that virtual receptionists are a luxury that only large corporations can afford. They think that they are better […] Read…

call answering service

How A Supervisor Can Manage Many Agents at Once

Call Centers are the beating hearts of so many companies these days. Businesses rely on them to engage customers. But a call center is only as effective as its call agents and call agents is only as effective as the person supervising their activities. The manager of a call center is responsible for keeping employees […] Read…

voip network

How to Optimise your Network for VoIP

Small and medium-sized businesses are abandoning traditional phone services at a startling pace. But are they ready to adopt VoIP? We are always ready to introduce VoIP to your company. But can your network support the VoIP phone system you want? Reliability is critical to communication in business. VoIP cannot offer your company a consistent […] Read…

Call Center Trends in 2020

Most companies are only as efficient as the call centers they use to engage customers. Call centers, for their part, are always looking for new ways to serve their clients. They understand the importance of evolving to meet new challenges. This is why their technologies and tactics never remain the same. With 2020 already underway, […] Read…

Features That Accompany Call Answering Services

Call answering services are pretty straightforward, or so it seems. On the surface, they allow external entities like us to answer customer calls on behalf of other companies. However, call answering services don’t exist in a vacuum. Yes, we have call agents standing by to augment the customer support needs of our clients. But every […] Read…

VoIP phone systems for business

Benefits of Cloud PBX

Even though information technology keeps advancing, legacy communication mechanisms are still quite prevalent. Many of you are clinging tightly to traditional phone systems and for good reason. Not only are they familiar to you but they actually work. As far as you can see, your traditional PBX setup meets every single need your business has. […] Read…

Professional telephone answering service for business

Helpful Tips for Virtual Receptionists

The phone answering business can be gruelling. You are saddled with the needs of both the customers that hound your lines and the companies that hired you to represent them. In that regard, if you’re struggling to find your footing, you should know that you wouldn’t be the first. That being said, your customers don’t […] Read…

call answering service agents

Tips to improve the quality of your call answering service

Customers have incredibly high expectations and they are not always fair. They expect the best service at all times. This is why call answering services are growing in popularity. Smaller companies might realise that they have no real hope of keeping abreast of customer wants and needs, not on their own. So they have turned […] Read…

phone answering service

Are Virtual Receptionists and Answering Services the Same?

Phone answering services and virtual receptionists have become commonplace in the UK. Small and medium-sized businesses use them to add a professional veneer to their operations. These two entities also appeal to companies that lack the manpower required to field all the calls they receive from customers on a daily basis. But are they the […] Read…

Call Center Call Answering Service

Using Virtual Receptionist to Improve Time Management

People often think that phone answering services are just a tool for eliminating missed calls. And that is an arena in which they definitely excel. That being said, call answering services also play numerous other roles. Everyone knows that virtual receptionists can help your business save money. But you probably don’t realise that virtual receptionists […] Read…