The Telephone Answering Service for Business

Call recording service

5 Advantages of Recording Your Business Phone Calls

Have you ever considered implementing call recording into the telecoms system for your business? If you answered no, then I’m going to have to ask you to reconsider. Using a call recording system may not seem like a big deal but it can have a vast array of benefits on the way your business operates. […] Read…

overflow call answering service

The Essential Service That Every Business Needs

In every business it’s extremely important to be available for every single phone call, to ensure you don’t miss any potential leads. We understand that this can be particularly difficult as a business owner, as there are always many important tasks that require your full attention. The easy solution would of course be to hire […] Read…

Answering customer phone calls

8 Important Rules to Follow When Answering Customer Phone Calls

Even though technology has advanced massively over the years, making way for e-mails and web chats; for most of us, simply e telephone communication continues to be the most effective way of starting a conversation. Making and receiving phone calls sits at the heart of customer service for millions of business, no matter the size […] Read…

6 Tips to Improve Customer Service

When calling a business, first impressions matter massively so you want the best customer service to leave a great and lasting impression – it could be the difference between getting a new customer or missing out on an important sale. Being accessible all the time When you’re a new business or start-up, It’s hard to […] Read…

Voicemail messages PA call answering service

Top tips on projecting a businesslike phone manner

Ever felt difficulty with finding the right words when answering a phone call? To avoid rambling and unprofessionalism while communicating via telephone, different kinds of strategies can be used. To obtain a professional manner, you could use some help in this field.  In order to avoid tripping over your tongue while recording a greeting message, […] Read…

Virtual Receptionist for small business UK

5 benefits of using a virtual receptionist

The customer service department is usually the first line of contact a customer has with a business. Unfortunately, small growing businesses aren’t able to afford receptionists and customer services agents. This is why a virtual receptionist is the solution to those problems. It’s a cost effective way for small businesses and startups to have access […] Read…

overflow call answering service

How to Handle Call Volume Spikes

With Christmas now just around the corner, a lot of business’ all over the country are becoming busier. This isn’t just consumers wanting to buy gifts for their loved ones, but also businesses wanting to wrap contracts and orders up before they take a break for the Christmas period.  A study by Mediahawk showed that […] Read…

0800 freephone numbers for business

Why your business needs an 0800 number

When it comes to telephone numbers, there is so much variety to choose from.  Between, 0800’s, 03’s, 0845’s or local 01 & 02 numbers, the list of options is endless. With all this choice it can be hard to decide which type of phone number to go for, this is why we’re here to help! […] Read…

message taking service

Why your business should outsource its overflow phone calls

Operating a small-sized or a medium-sized business requires its business owner to invest its efforts and resources for enabling the growth of its business. It may even require him to back up its business with technological advancements for facilitating the growth of its business. It is no wonder that when a startup business starts flourishing, […] Read…

5 Sacred Rules for Successful Business Communications

When trying to promote your business’ products or services, you’ll find that most business communications – whether paid for advertising and promotion, or simply Twitter and Facebook posts, are an uninteresting waste of time, however follow these 5 golden rules to help succeed with effective business communication.. Be memorable.   Most business communication is treated […] Read…