Call Answering Service for Business

Professional telephone answering service for business

Avoid Mr Impatient calling the competition

According to NewVoice, 25% of callers give up and move onto another company if they’re placed on hold for too long.  And 75% of people believe that calling is the best way to get a quick reaction. This alone shows how we as people have become increasingly impatient and with 1000’s of other options out […] Read…

Phone Etiquette Tips

Ideally, you should always answer the phone with something like “Good afternoon, Thanks for calling John’s Car Sales – Penelope speaking, how can I help you?”.  It may be shortened to a something less long-winded if you’re in a particularly busy office, but you should always identify your company name as a minimum. Always Be […] Read…

The benefits of overflow call handling

Handling customer calls can be an overwhelming task for your staff especially at the height of daily bustle. Either due to lack of in-house staff or busy festive periods, it is in the best interest of your business to outsource your overflow call handling services to a third party call center. An overflow call handling […] Read…

Call Center Call Answering Service

Never let another call go unanswered

Despite the rise of the Internet and social media, the majority of people still actually appreciate human interaction, especially when it comes to customer service. So why not give the people what they want? Read…