The Telephone Answering Service for Business

6 Tips to Improve Customer Service

When calling a business, first impressions matter massively so you want the best customer service to leave a great and lasting impression – it could be the difference between getting a new customer or missing out on an important sale. Being accessible all the time When you’re a new business or start-up, It’s hard to […] Read…

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Top tips on projecting a businesslike phone manner

Ever felt difficulty with finding the right words when answering a phone call? To avoid rambling and unprofessionalism while communicating via telephone, different kinds of strategies can be used. To obtain a professional manner, you could use some help in this field.  In order to avoid tripping over your tongue while recording a greeting message, […] Read…

Virtual Receptionist for small business UK

5 benefits of using a virtual receptionist

The customer service department is usually the first line of contact a customer has with a business. Unfortunately, small growing businesses aren’t able to afford receptionists and customer services agents. This is why a virtual receptionist is the solution to those problems. It’s a cost effective way for small businesses and startups to have access […] Read…

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How to Handle Call Volume Spikes

With Christmas now just around the corner, a lot of business’ all over the country are becoming busier. This isn’t just consumers wanting to buy gifts for their loved ones, but also businesses wanting to wrap contracts and orders up before they take a break for the Christmas period.  A study by Mediahawk showed that […] Read…

0800 freephone numbers for business

Why your business needs an 0800 number

When it comes to telephone numbers, there is so much variety to choose from.  Between, 0800’s, 03’s, 0845’s or local 01 & 02 numbers, the list of options is endless. With all this choice it can be hard to decide which type of phone number to go for, this is why we’re here to help! […] Read…

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Why your business should outsource its overflow phone calls

Operating a small-sized or a medium-sized business requires its business owner to invest its efforts and resources for enabling the growth of its business. It may even require him to back up its business with technological advancements for facilitating the growth of its business. It is no wonder that when a startup business starts flourishing, […] Read…

5 Sacred Rules for Successful Business Communications

When trying to promote your business’ products or services, you’ll find that most business communications – whether paid for advertising and promotion, or simply Twitter and Facebook posts, are an uninteresting waste of time, however follow these 5 golden rules to help succeed with effective business communication.. Be memorable.   Most business communication is treated […] Read…

Professional telephone answering service for business

How To Stop Your Customers From Shopping Elsewhere

According to NewVoice, 25% of callers give up and move onto another company if they’re placed on hold for too long.  And 75% of people believe that calling is the best way to get a quick reaction. This alone shows how we as people have become increasingly impatient and with 1000’s of other options out […] Read…

5 Essential Phone Etiquette Tips

Ideally, you should always answer the phone with something like “Good afternoon, Thanks for calling John’s Car Sales – Penelope speaking, how can I help you?”.  It may be shortened to a something less long-winded if you’re in a particularly busy office, but you should always identify your company name as a minimum. Always Be […] Read…

Overflow Call Handling

Handling customer calls can be an overwhelming task for your staff especially at the height of daily bustle. Either due to lack of in-house staff or busy festive periods, it’s in the best interest of your business to outsource your overflow call handling services to a third party call centre. An overflow call handling services […] Read…